Terms of Service – Hayyan

Effective Date: August 2025

1. About Hayyan:

At Hayyan, we blend tradition with elegance. We specialize in premium women’s three-piece suits that combine cultural charm with modern design. Our goal is to make every woman feel confident, graceful, and comfortable. Each outfit is thoughtfully selected to reflect timeless beauty and individuality.

2. Ordering Process:

  • Orders can be placed through our official website or Facebook/Instagram inbox.
  • Once you place an order, our team will confirm via WhatsApp or SMS within 24 hours.
  • No changes can be made once the order is confirmed.
  • Hayyan reserves the right to cancel any order due to stock unavailability or verification issues.

3. Payment Options:

  • Cash on Delivery (COD) – available nationwide
  • bKash / Nagad / Rocket – pre-payment accepted
  • Orders requiring pre-payment must be paid within 6 hours of confirmation or will be auto-cancelled.
  • No additional hidden charges are applied.

4. Shipping & Delivery:

  • We strive to deliver your product as swiftly and safely as possible.
  • Inside Cumilla City: ৳60
  • Outside Cumilla (Rest of Bangladesh): ৳120
  • Free Delivery: For orders above ৳3,000
  • Delivery Time: 2 to 3 working days from order confirmation
  • Courier Partners: Pathao, Steadfast, and other trusted services
  • You will receive tracking information via SMS or WhatsApp once your order is dispatched.

5. Return & Exchange Policy

  • We aim for 100% satisfaction. However, if something’s not right:
  • Eligibility for Return/Exchange (within 3 days of delivery)
  • Wrong item or size delivered
  • Damaged or defective product
  • Major mismatch with description or product image

Conditions:

  • Product must be unused, unwashed, and in original condition with tags and packaging intact
  • Must inform us with order ID and clear photo evidence via WhatsApp or Facebook Inbox
  • No refunds – only exchange or store credit
  • Return delivery cost is borne by the customer unless the mistake was ours

Important Note on Product Images:

Some of our three-piece items are sourced from bulk/wholesale collections, where design copying is common in the market. For this reason, in a few cases, you may notice slight mismatch between the product and the display photo (such as print position, lace detail, or embroidery layout).

This issue does not apply to all products, and we are working to eliminate it as we upgrade our production standards and expand our budget in the future. Thank you for your understanding and trust.

6. Cancellation Policy:

  • Orders can be cancelled before confirmation only
  • Once confirmed and processed for delivery, orders cannot be cancelled
  • Prepaid orders are non-refundable, but eligible for exchange as per our return policy

7. Privacy & Data Use:

  • We care about your privacy.
  • Your personal information (name, phone, address) is used only for order fulfillment and delivery
  • We do not sell or share your data with any third parties
  • Conversations through WhatsApp or Messenger may be securely stored for customer service purposes only

8. Customer Responsibilities

  • Provide accurate delivery details and a reachable phone number
  • Be available to answer calls from the delivery agent
  • Carefully read product descriptions and size info before ordering
  • Accept delivery during working hours and provide clear directions if needed

9. Limitation of Liability:

Hayyan will not be held responsible for:

  • Delivery delays caused by courier services or external events (e.g., floods, strikes)
  • Slight color variation due to lighting or device screen differences
  • Any issues caused by incorrect information submitted by the customer

10. Contact & Support:

We’re here to assist you with love and professionalism.

�� WhatsApp/Call: +880168041493

�� Facebook Inbox: facebook.com/hayyanwears

�� Website Chat: Available 24/7 via our AI Assistant

11. Terms Updates:

These Terms of Service are subject to change without prior notice.

All updates will reflect on this page and be automatically integrated with our website and AI chat assistant.v